FAQs
If you don´t know what is the delivery term or which payment methods we offer, feel free to visit our FAQ´s
FAQ
How do returns work and who covers the return shipping costs?
DescriptionYou can return your order within 30 days of delivery, provided the item is unworn, unused, and in its original condition.
Return shipping costs are covered by the customer, unless the item is defective or incorrect.
Please contact our support team before returning your order so we can provide the correct return instructions and avoid delays.
Which shipping methods do you offer and how much does shipping cost?
We offer several shipping options depending on your destination.
Shipping costs are calculated at checkout and vary by country and shipping method.
You will always see the exact shipping cost before completing your order.
How can i change the cap or the size?
Please note that due to tax and duty calculation on our website, we need to cancel your order. You can then re-order the correct product and size. Your money will be refunded within 2 days.
How long does it take to get my money back?
Cancelled or rejected orders will be refunded within 2-5 days to your original payment method used during checkout. If you haven't received your refund within 5 days, please contact our customer support with your order number, starting with #
Why was my order canceled?
During checkout, we employ a fraud protection system. Any suspicious behavior may lead to order cancellations. If you require assistance in verifying your order, please contact our customer service. Cancelled orders will be promptly refunded, and you should receive your money back within 5 days.
Do I need to pay duties and taxes?
If you're outside the EU, you might need to pay customs duties and taxes in your country. Don't worry, our checkout has a calculator for the exact amount, and you can easily pay it on our site. No extra costs – just a smooth delivery process for your order!